Meet Your AI Sales Agent: From Chat to Paid Order

Every merchant we work with tells us the same story.

The orders come in at night. A customer messages at 11pm asking if the kitenge wrap dress comes in a medium, what it costs, and whether it can reach Arusha by Friday. By the time the shop owner wakes up and replies, the customer has bought from someone who answered faster.

WhatsApp is where African commerce happens. But WhatsApp never sleeps, and merchants have to.

So We Built a Salesperson That Doesn't

Ghala's AI Sales Agent lives on your WhatsApp number. It knows your catalog (every product, price, photo, and stock level) because it reads it live from your shop. When a customer asks "how much?", it answers with the real price. When something sells out, it stops offering it.

It doesn't just chat. It sells:

• Answers product questions in your tone of voice, in your customer's language
• Shares your catalog with photos and prices, straight in the conversation
• Creates orders with items, quantities, and delivery details
• Sends a checkout link so the customer pays with mobile money or card without leaving the chat

That last part matters. A conversation that ends with "come to the shop and pay" loses half its buyers. A conversation that ends with a secure Snippe link ends in money in your account.

You Stay in Control

The agent is configured, not trained. You write two short briefs (who it is, and how it sells) and toggle the tools it's allowed to use. FAQ replies, catalog lookup, checkout, delivery quotes: each one is a switch.

And when a conversation needs a human (a refund, a complaint, a wholesale negotiation), the agent steps aside and hands it to your inbox with the full history attached. You define the topics that always reach you.

Before it ever talks to a customer, you can rehearse with it in the test playground: ask it the questions your customers ask and tune the persona until it sounds like your best employee.

Plus Everything Around the Sale

An agent that sells needs a shop behind it. Ghala gives every merchant:

• A product catalog you can manage from your phone: prices, stock, photos, categories
• A hosted storefront with your branding, always in sync with your catalog
• Order tracking from "placed" to "paid" to "delivered", with every payment reference
• Customer profiles so you know your VIPs from your first-timers

Try It Tonight

Enable commerce in your Ghala dashboard, add three products, switch the agent on, and go to sleep.

See what's waiting for you in the morning.