Ghala for Customer Support Teams
First-line support that never builds a backlog
Your customers expect WhatsApp answers in minutes, not tickets in days. Ghala puts AI on the front line, routes the difficult conversations to your team, and shows you the numbers behind it all.
23:47
Habari! Do you deliver to Dodoma?
Yes, delivery to Dodoma takes 2 days and costs TZS 5,000. Want me to add it to your order? AI · replied in 2 seconds
I'd like to talk about a refund on my last order.
No problem, connecting you with the team now.
Maria joined the conversation. AI paused
Sound familiar?
- The same FAQs consume most of the team's day
- Customers wait hours because everything queues for a human
- Agents answer from personal phones, so there's no record and no accountability
- No one can say how many conversations came in last week, or how fast they were answered
How Ghala fixes it
AI handles the first line
FAQs, order status, and routine requests resolved instantly, around the clock.
Learn moreSmooth handover for the hard cases
Refunds, complaints, and named topics reach a human with the conversation attached. Type BOT to hand back.
Learn moreOne inbox for the whole team
Every conversation in one place with contact history, tags, and assignments.
Learn moreNumbers your manager will ask for
Volume, response, delivery, and read rates in real time.
Learn moreNot quite your business? See all use cases
Ready to turn WhatsApp into a growth channel?
Sell your catalog, automate support, and get paid on WhatsApp, without growing your team.