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  1. Help Center
  2. Commerce
  3. Start Selling on WhatsApp

Start Selling on WhatsApp

Turn commerce on, build your catalog, and share your storefront: everything you need to take your first order.

Ghala isn't just a messaging platform; it's a full commerce engine for your WhatsApp number. This guide takes you from an empty shop to a shareable storefront.

Turn Commerce On

  1. Open your Ghala dashboard and click Commerce in the sidebar
  2. Click Enable commerce

That's it. You get a commerce home with your sales, orders, and AI activity at a glance, plus a new sidebar with Products, Orders, Customers, AI Sales Agent, Storefront, and Payments.

You can turn commerce off at any time from the bottom of the commerce sidebar. Your products and orders are kept.

Add Your First Product

  1. Go to Products and click Add product
  2. Give it a name your customers will recognise
  3. Set the price and stock on hand
  4. Pick a category (Apparel, Footwear, Accessories, Beauty, or your own)
  5. Write a short description and add a photo

The live preview on the right shows exactly what customers will see when the AI agent shares the product in a chat.

Stock levels

Stock is tracked automatically as orders come in:

  • In stock: plenty available
  • Low stock: time to restock
  • Out of stock: the agent stops offering it until you restock

Share Your Storefront

Every shop gets a hosted storefront at its own link:

  1. Go to Storefront
  2. Set your tagline and pick an accent colour
  3. Copy your public link and share it anywhere: Instagram bio, flyers, status updates

Customers can browse your catalog and either check out online or tap Order on WhatsApp to finish the purchase in a chat with your AI agent.

What's Next

  • Configure the agent that does the selling: Set Up the AI Sales Agent
  • Connect payments so chats can end in paid orders: Get Paid with Snippe
PreviousSetting Up WhatsApp WebhooksNextSet Up the AI Sales Agent

On this page

  • Turn Commerce On
  • Add Your First Product
  • Stock levels
  • Share Your Storefront
  • What's Next